REFUND POLICY
Returns & Refunds Policy
No Returns After Shipment (General Rule)
Due to the collectible and often sealed nature of trading card products, returns or refunds are not accepted once an order has shipped, except under specific circumstances outlined below.
By placing an order with The Poke Pit Stop, you acknowledge and agree to this policy.
Exceptions – Eligible for Review
A return or refund may be considered only in the following situations:
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Item Arrives Damaged
If your item arrives damaged due to shipping, you must contact us within 48 hours of delivery. Clear photos of the packaging and the damaged item are required. -
Incorrect Item Received
If you receive an item different from what was ordered, please contact us within 48 hours of delivery with supporting photos. -
Missing Items
If an item is missing from your order, notify us within 48 hours of delivery so we can investigate.
All claims must be submitted promptly and will be reviewed on a case-by-case basis.
Non-Returnable Items
The following items are non-returnable and non-refundable under any circumstances:
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Opened or unsealed products
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Trading cards removed from protective packaging
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Items damaged after delivery
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Change-of-mind purchases
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Pre-orders once shipped
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Clearance or sale items (unless faulty)
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Sealed Products Disclaimer
Sealed products (booster packs, boxes, tins, etc.) are sold as collectibles. We do not guarantee pulls, card conditions inside sealed products, or specific contents. Lack of desired cards does not qualify for a return or refund.
Condition of Single Cards
Single cards are sold in the condition stated in the listing. Minor imperfections consistent with manufacturer handling are not considered defects unless clearly stated otherwise.
Refund Processing
If a refund is approved, it will be processed using the original payment method. Refunds may take 5–10 business days to appear, depending on your payment provider.
Shipping costs are non-refundable unless the error was caused by The Poke Pit Stop.
Contact Information
For all shipping or returns inquiries, please contact us here.
Please include your order number and any relevant photos to help us resolve your issue quickly.
Policy Updates
The Poke Pit Stop reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. The version in effect at the time of purchase will apply to your order.